1. Introduction
Welcome to Luxe Ray Smart Homes (“we”, “us”, “our”). We are committed to protecting your privacy and managing your personal information transparently and securely. This Privacy Policy applies to your interactions with our website: https://luxeraysmarthomes.com/.
2. Information We Collect
We collect and process the following types of personal data:
- Information you provide voluntarily: Includes your name, email address, phone number, postal address, and any other details you submit—such as when filling contact forms, subscribing to our newsletter, or requesting quotes.
- Automated data collection: May include IP address, device type, browser type, operating system, pages visited, referrer URLs, and date/time stamps.
- Cookies and tracking technologies: We use cookies, beacons, and similar tools to monitor usage, personalize experiences, and enhance site functionality.
3. How We Use Your Information
We use your data for purposes such as:
- Responding to inquiries, processing requests, and delivering services.
- Improving and maintaining our website and user experience.
- Sending updates, promotions, or marketing communications, if you have opted in.
- Conducting analytics, diagnosing technical issues, and optimizing site performance.
- Complying with legal obligations and protecting our legal rights.
4. Legal Bases for Processing
We rely on legal bases including:
- Contractual necessity: To respond to inquiries or fulfill service requests.
- Consent: When you agree to receive marketing communications.
- Legitimate interests: For operational improvements, fraud prevention, and security, provided they do not override your privacy rights.
5. Cookies & Tracking Technologies
You can manage cookie preferences via your browser settings. Note that disabling cookies may affect website functionality. Detailed cookie practice is outlined in our Cookie Policy (if available).
6. Data Retention
We retain personal data only as long as necessary for its original purpose or to comply with legal obligations. Retention periods vary depending on context—for example, marketing consent may be kept until withdrawal, while transactional data may be stored longer for compliance purposes.
7. Data Security and Storage
We implement reasonable security measures—including encryption, access controls, and secure storage—to protect your data. However, no system is completely infallible. We cannot guarantee absolute security but are committed to safeguarding your information responsibly.
8. Data Transfers
Your information may be processed or stored in jurisdictions beyond your country, potentially with differing privacy laws. We ensure that such transfers are governed by appropriate safeguards (such as contractual protections or recognized frameworks) to maintain adequate data protection.
9. Third-Party Services
Our site may employ third-party services (e.g., analytics, hosting providers) that require limited access to your data. These providers operate under confidentiality and privacy obligations and use your data only to deliver their contracted services.
10. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate or incomplete data.
- Erasure (“Right to be Forgotten”): Request deletion of your data where legally permitted.
- Restriction: Block or limit processing of your data.
- Portability: Receive your personal data in a structured format.
- Objection: Object to processing used for direct marketing or based on legitimate interests.
- Consent Withdrawal: If processing was based on consent, you can withdraw it anytime.
To exercise any rights, please contact us as outlined in Section 12.
11. Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from minors. If discovered, we will promptly delete any such data.
12. Updates to This Privacy Policy
We may modify this policy over time. Any changes will be indicated by an updated “Effective Date”. We recommend reviewing this page regularly. Continued use of our site after updates constitutes your acceptance of the revised policy.
13. Contact Us
For privacy inquiries or to exercise your rights, please contact:
- Email: info@luxeraysmarthomes.com